Support

Support for launches, incidents, and upgrades.

Start with the quest log, then open a ticket with logs for fastest triage.

Knowledgebase Tavern FAQ
Fast response Logs welcome EU prime Human support
Quest Log

Resolve your issue

01

Check status

Use the HUD status call to confirm shards are healthy.

02

Verify config

Compare your server settings with our recommended presets.

03

Submit a ticket

Email a GM with logs and server name for quickest response.

04

Jump into live chat

Ping the guild hall chat for real-time help (mock).

Tavern Q&A

FAQ

Usually under 15 minutes during EU prime hours.

Yes. Send us your save and we will restore it onto your shard.

Open Character Sheet > Billing from the HUD to view invoices.

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