Guides for deployment, billing, and performance.

Billing & Accounts 2025-12-22

Billing cycle and invoice timing

Understand when invoices generate and when renewals charge.

billing invoice renewal

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Provisioning & Deploy 2025-12-22

Provisioning pipeline overview

Understand the flow from order to online service.

provisioning jobs deploy

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Servers & Setup 2025-12-22

Default credentials and first login

Find your initial credentials and secure the account.

servers login credentials

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Mods & Plugins 2025-12-22

Install a mod loader

Add a mod loader before installing mods.

mods loader install

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Performance 2025-12-22

Tickrate basics for smoother gameplay

Balance tickrate with CPU to avoid stutter.

performance tickrate cpu

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Security & Access 2025-12-22

Secure admin credentials

Protect accounts with strong credentials.

security credentials passwords

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Billing & Accounts 2025-12-22

Apply coupon codes and discounts

Use coupons at checkout and verify discounts on invoices.

billing coupon discount

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Provisioning & Deploy 2025-12-22

Deploy console basics

Launch the deploy console and track job progress.

deploy console provisioning

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Servers & Setup 2025-12-22

SFTP and FTP setup

Connect via SFTP or FTP for file transfers.

servers sftp ftp

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Mods & Plugins 2025-12-22

Update mods safely

Avoid crashes by updating mods in the right order.

mods update backup

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Performance 2025-12-22

Optimize player slots vs hardware

Keep slots aligned with CPU and RAM limits.

performance slots cpu

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Security & Access 2025-12-22

RCON security practices

Keep RCON safe from abuse.

security rcon access

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Billing & Accounts 2025-12-22

Update billing email and account profile

Keep invoices and notices sent to the right address.

billing email account

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Provisioning & Deploy 2025-12-22

Manually retry failed jobs

Safely re-run provisioning when a job fails.

provisioning retry jobs

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Servers & Setup 2025-12-22

Server config file locations

Find the main config files for quick edits.

servers config files

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Mods & Plugins 2025-12-22

Rollback a broken mod update

Revert to a known good mod version.

mods rollback stability

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Performance 2025-12-22

Reduce lag spikes

Fix spikes caused by mods, backups, or IO.

performance lag io

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Security & Access 2025-12-22

Firewall and port rules

Open only the ports you need.

security firewall ports

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Billing & Accounts 2025-12-22

Failed payment recovery steps

Resolve declined or pending payments without downtime.

billing payment decline

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Provisioning & Deploy 2025-12-22

Queue delays explained

Why deploys wait and how to reduce queue time.

provisioning queue capacity

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Servers & Setup 2025-12-22

Swap maps or world saves

Replace world files without breaking configs.

servers map world

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Mods & Plugins 2025-12-22

Plugin permissions basics

Control who can use plugin commands.

mods plugins permissions

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Performance 2025-12-22

Memory and CPU monitoring

Track usage trends and prevent crashes.

performance monitoring cpu

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Security & Access 2025-12-22

DDoS response playbook

Stay online during traffic floods.

security ddos mitigation

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Provisioning & Deploy 2025-12-22

Production Go-Live Runbook

Staging → production launch sequence (env, install, upgrade, cron, payments).

provisioning launch cron

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Billing & Accounts 2025-12-22

Plan upgrades and prorated charges

How upgrades apply credit and adjust billing.

billing upgrade proration

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Provisioning & Deploy 2025-12-22

Job logs and troubleshooting

Read job logs to isolate provisioning errors.

provisioning logs errors

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Servers & Setup 2025-12-22

FastDL setup for game assets

Speed up asset downloads with a FastDL host.

servers fastdl web

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Mods & Plugins 2025-12-22

Resolve mod conflicts and load order

Fix crashes caused by conflicting mods.

mods conflicts load-order

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Performance 2025-12-22

Set a restart maintenance window

Keep performance stable with scheduled restarts.

performance restart maintenance

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Security & Access 2025-12-22

Access roles and permissions

Give staff access without full admin rights.

security roles permissions

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Billing & Accounts 2025-12-22

PayPal Email Checkout (IPN) Setup

Run PayPal without API keys using business email + IPN posts.

billing paypal ipn

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Billing & Accounts 2025-12-22

Download receipts and invoices

Grab PDFs for accounting or reimbursement.

billing receipts invoice

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Provisioning & Deploy 2025-12-22

Reinstall a service safely

Rebuild a service without losing important data.

provisioning reinstall backups

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Servers & Setup 2025-12-22

Server startup parameters

Use launch parameters to customize startup.

servers startup config

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Mods & Plugins 2025-12-22

Workshop content sync

Keep Steam Workshop items updated on your server.

mods workshop updates

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Performance 2025-12-22

Choose the best region for latency

Pick regions that keep ping low for your players.

performance latency regions

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Security & Access 2025-12-22

Backups as a security layer

Use backups to recover from security incidents.

security backups recovery

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Billing & Accounts 2025-12-22

PayPal REST + Webhooks Setup

Use PayPal REST client credentials + webhook signature verification.

billing paypal webhooks

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Billing & Accounts 2025-12-22

Tax and VAT details on invoices

Understand VAT rules and how to update tax data.

billing tax vat

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Provisioning & Deploy 2025-12-22

Provisioning profiles explained

Match games to the right provisioning template.

provisioning profiles templates

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Servers & Setup 2025-12-22

Connect using Steam query data

Use query port data for server browsers.

servers query ports

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Mods & Plugins 2025-12-22

Client vs server mods

Know which mods need to run on the client.

mods client server

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Performance 2025-12-22

NVMe performance benefits

Why NVMe storage improves map loads and saves.

performance nvme storage

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Security & Access 2025-12-22

Audit access logs

Review access history and detect suspicious activity.

security logs audit

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Provisioning & Deploy 2025-12-22

Cron Job Runner (Provisioning + Retries)

How to run cron.php and verify jobs are moving.

provisioning cron jobs

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Billing & Accounts 2025-12-22

Change account owner and team access

Move ownership to a new operator securely.

account security access

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Provisioning & Deploy 2025-12-22

Auto backups on deploy

Enable backups during provisioning to reduce risk.

provisioning backups automation

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Servers & Setup 2025-12-22

IP allowlist and access rules

Limit server access to approved IPs.

servers security access

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Mods & Plugins 2025-12-22

Backups for modded servers

Protect modded servers before big updates.

mods backups restore

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Performance 2025-12-22

Optimize network settings

Tune packet rates and network limits.

performance network tuning

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Security & Access 2025-12-22

Use safe plugin sources

Avoid malicious or unstable plugins.

security plugins trust

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Performance 2025-12-22

Region Monitoring & Status Map

Configure real region checks (host/port) and show ONLINE/OFFLINE on the map.

performance regions latency

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Billing & Accounts 2025-12-22

Refund policy and chargeback guidance

Review refund rules and avoid chargeback issues.

billing refund chargeback

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Provisioning & Deploy 2025-12-22

Region capacity alerts

Avoid deploys into regions with limited capacity.

provisioning regions capacity

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Servers & Setup 2025-12-22

Console commands basics

Use console commands to manage servers quickly.

servers console commands

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Mods & Plugins 2025-12-22

Import map mods

Install custom maps and verify the server build.

mods maps install

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Performance 2025-12-22

Mod impact on performance

Measure which mods consume the most resources.

performance mods testing

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Security & Access 2025-12-22

Account recovery steps

Recover access if you lose credentials.

security account recovery

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Servers & Setup 2025-12-22

Support Tickets: What to Include

Fastest way to resolve provisioning/billing issues.

servers support tickets

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Billing & Accounts 2025-12-22

Update payment method preferences

Keep your payment method current to avoid renewal failures.

billing payments checkout

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Provisioning & Deploy 2025-12-22

Cancel a pending deploy

Stop a pending order before provisioning starts.

provisioning cancel orders

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Servers & Setup 2025-12-22

Create a safe backup routine

Build a backup schedule that protects data.

servers backups restore

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Mods & Plugins 2025-12-22

Verify mod integrity

Check mod files after upload or sync.

mods integrity files

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Performance 2025-12-22

Profile resource usage

Identify CPU, memory, and IO bottlenecks.

performance profiling metrics

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Security & Access 2025-12-22

Report abuse or suspicious activity

Report abuse quickly to protect the platform.

security abuse support

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Servers & Setup 2025-12-22

Getting Started: Deploy Your First Game Server

Create your account, pick a game, and launch your first shard.

servers games setup

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Servers & Setup 2025-12-22

Find Your Server IP, Port, and Connect

Where to locate connection details for your server.

servers ports connect

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Servers & Setup 2025-12-22

Update Your Game Server Build

Keep your server build current without losing data.

servers updates build

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Mods & Plugins 2025-12-22

Installing Mods & Plugins

Common mod/plugin install flow for supported games.

mods install plugins

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Performance 2025-12-22

Performance Tuning and Tickrate Tips

Reduce lag by tuning slots, tickrate, and world settings.

performance tickrate optimization

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Servers & Setup 2025-12-22

Backups and Restores

Protect your saves and roll back after updates.

servers backups restore

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Security & Access 2025-12-22

RCON Setup and Admin Commands

Enable RCON and manage the server remotely.

security rcon access

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Servers & Setup 2025-12-22

File Manager, FTP, and SFTP Access

Upload mods, configs, and assets securely.

servers ftp files

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Servers & Setup 2025-12-22

Change Map, World, or Save

Swap maps or world saves without breaking configs.

servers map world

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Security & Access 2025-12-22

Whitelisting, Bans, and Permissions

Control access to your server.

security whitelist access

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Servers & Setup 2025-12-22

Troubleshooting Crashes and Boot Loops

Recover from common boot failures.

servers crash logs

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Security & Access 2025-12-22

Ports, Firewall, and Connectivity

Ensure players can reach your server.

security firewall ports

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Performance 2025-12-22

Scheduling Restarts and Maintenance

Keep performance stable with routine restarts.

performance restarts maintenance

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Servers & Setup 2025-12-22

Migrating from Another Host

Move saves and configs to ServerTick.

servers migration files

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