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Failed payment recovery steps

Resolve declined or pending payments without downtime.

Back to Knowledgebase Open ticket Status
Billing & Accounts billing payment decline
2025-12-22 updated 1 min read Support ready
Updated 2025-12-22 1 min read
Quick steps
  • Re-submit the payment from the invoice
  • Confirm your PayPal or card is active
  • Retry once after the pending hold clears
  • Open a ticket with the invoice number

If a payment fails, your order stays pending.

Recovery steps:
- Re-submit the payment from the invoice
- Confirm your PayPal or card is active
- Retry once after the pending hold clears

If issues persist:
- Open a ticket with the invoice number

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