Knowledgebase

Refund policy and chargeback guidance

Review refund rules and avoid chargeback issues.

Back to Knowledgebase Open ticket Status
Billing & Accounts billing refund chargeback
2025-12-22 updated 1 min read Support ready
Updated 2025-12-22 1 min read
Quick steps
  • Check provisioning status
  • Attempt to resolve with support
  • Chargebacks can lock the account
  • Always open a ticket first

Refunds are handled case by case.

Before requesting a refund:
- Check provisioning status
- Attempt to resolve with support

Chargebacks:
- Chargebacks can lock the account
- Always open a ticket first

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