When opening a ticket, include:
- Your order number
- Product (game/VPS/web) and selected region
- The exact error message
- What you tried (retries, restarts)
- If provisioning: the provider name and any job ID from Admin → Jobs
Where to open tickets:
- Client Area → Support
If you are not logged in:
- Use the Knowledgebase (/kb) for common fixes and setup steps